Inferior Quality And Horrible Customer Service
After many months of watching the infomercials on these sets, we finally dug into the savings and purchased them. What a mistake! After using them for about a month, the handle snapped off of the medium frying pan. Luckily, nobody was scalded as the pan crashed to the floor. The culprit was defective steel. It was totally crystalized at the handle. Upsetting to say the least, but the real nightmare began when we contacted them. They requested photographs which were promptly sent. Their response was no less than 4 promises of a replacement being "on its way".
After almost an entire year, a supervisor finally proposed sending a replacement BUT ONLY IN A DIFFERENT SIZE. It seems he didn't want to be bothered pulling the correct pan for us. The fact that there were so many broken promises from them over a year, he still didn't see fit to make sure we had the complete set which we paid for.
They do work as the infomercials show. But given the inferior...
Don't trust their warranty
We sent a pan back six months and after calling them twice, we are still awaiting a replacement pan (they keep saying it's on back order.) Very unhappy.
Please Read This Before You Buy -DO NOT BUY!
I have been researching this product. Always check the BBB before you buy anything. Here is the link for this company's BBB profile: [...]. This product has not lasted anyone longer than 8 months, and most are less than that! I don't know about anyone else but I cannot afford to pay $300 for this kind of cookware or $100 per piece every few months because the product does not perform the way it is advertised. Also there are many billing issues and consumers are not being refunded when over charged! Strongly caution!
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